Infinity Cycle Works is proud to back its bikes with a 5 years warranty for the original owner of each new Infinity bicycle or frameset. A One year Warranty on the complete bike and suspension related equipment.
Locate Your Serial Number on the underside of the Bottom Bracket. Turn your bike upside down and look at the frame between the pedals.
Infinity Cycle Works Limited, Infinity Bicycle, and Pegasus by Infinity
Bicycle Frame and Component Warrantee Policy
Infinity Cycle Works (Ltd.) LIMITED WARRANTY:
Infinity Cycle Works Ltd., (“Infinity”), a British Columbia, Canada Corporation located at 722 Chester Road, Delta, British Columbia, Canada, V3M 6J1, makes the following Limited Warranty concerning Infinity and Pegasus by Infinity bicycles and framesets:
LIMITED LIFETIME WARRANTY ON BICYCLE FRAMES AND FRAMESETS
Subject to the following limitations, terms and conditions, Infinity warrants to the original owner for 5 years of the original owner of each new Infinity bicycle or frameset that the bicycle frame or frameset when new is free of defective materials and workmanship. The lifetime limited warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This limited warranty does not apply to paint/finish or components attached to the bicycle/frameset such as front forks, wheels, drive train, brakes, seat post, handlebar and stem, or any suspension related parts or components. Paint/finish, components attached to the bicycle/frameset such as front forks, wheels, drive train, brakes, seat post, handlebar and stem, or any suspension-related parts or components are covered under the limited one (1) year warranty. Our Chainstays and Seatstays will now include a 5 year limited warranty. This warranty is void if the bicycle or frameset was not purchased new or not properly assembled by an Authorized Infinity Dealer or Competent Bicycle Dealer.
LIMITED ONE (1) YEAR WARRANTY ON COMPLETE BICYCLE
Subject to the following limitations, terms and conditions, Infinity warrants to the original owner of each new Infinity bicycle that this bicycle, when new, is free of defective materials and workmanship. This warranty shall expire one (1) year from the date of the original purchase from an Authorized Infinity Dealer or a Competent Bicycle Dealer and is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This warranty is void if the bicycle was not purchased new from or not properly assembled by an Authorized Infinity Dealer or a Competent Bicycle Dealer.
LIMITED ONE (1) YEAR WARRANTY ON SUSPENSION ATTACHMENTS & SUSPENSION RELATED EQUIPMENT
Also subject to the following limitations, terms and conditions, Infinity warrants to the original owner of each new Infinity bicycle or frameset that the suspension attachment points, and suspension related equipment (including pivot points, bushings, shock units, front suspension forks, chain stays and seat stays, shock links, fasteners) when new are free of defective materials or workmanship. This warranty shall expire one (1) year from the date of the original purchase from an Authorized Infinity Dealer or a Competent Bicycle Dealer and is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This warranty is void if the bicycle was not purchased new from or not properly assembled by an Authorized Infinity Dealer or a Competent Bicycle Dealer. Some branded suspension equipment may have additional warranty coverage offered by the specific manufacturer. Please check in your owner’s manual pack for information regarding these warranties or check with www.infinitycycleworks.com for details.
This Limited Warranty is made only to the original owner of this new Infinity bicycle or frameset purchased from an authorized Infinity dealer, and it shall remain in force only as long as the original owner retains ownership of the Infinity bicycle. This Limited Warranty is not transferable. In order to exercise your rights under this limited warranty, the bicycle or frameset must be presented to Infinity, together with a receipt, bill of sale, or other appropriate written proof of purchase which identifies the bicycle or frameset by serial number. Should this bicycle, frameset or any part be determined by Infinity to be covered by this warranty, it will be repaired or replaced, at Infinity’s sole option, which will be conclusive and binding. The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this limited warranty include the cost of travel or shipment to and from an authorized Infinity dealer. Such costs, if any, shall be borne by the original owner. This limited warranty does not apply to normal wear and tear, nor to be claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse. This bicycle or frameset has not been designed, engineered, distributed, manufactured, or retailed for uses in trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities, or any similar activities; such uses may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.
USEFUL PRODUCT LIFE CYCLE
Every Infinity bicycle and frameset has a useful product life cycle. The length of that useful product life cycle will vary with the construction and materials of the bicycle or frameset, the maintenance and care the bicycle or frameset receives over its useful product life cycle, and the type and amount of use the bicycle or frameset is subject to. Use in competitive events, trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities and other types of nonstandard use can dramatically shorten the useful product life cycle of a Infinity bicycle or frameset that would not be covered by this warranty. ALL INFINITY BICYCLES AND FRAMESETS SHOULD BE PERIODICALLY CHECKED BY AN AUTHORIZED INFINITY DEALER for indicators of stress and/or potential failure, including cracks, deformation, corrosion, paint peeling, dents, and any other indicators of potential problems, inappropriate use, or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Infinity bicycle or frameset.
THIS IS AN INTEGRATED AND FINAL STATEMENT OF INFINITYʼS LIMITED WARRANTY. INFINITY DOES NOT AUTHORIZE OR ALLOW ANYONE , INCLUDING ITS AUTHORIZED DEALERS, TO EXTEND ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, FOR INFINITY. NO OTHER REPRESENTATION, AND NO STATEMENT OF ANYONE BUT INFINITY, INCLUDING A DEMONSTRATION OF ANY KIND BY ANYONE, SHALL CREATE ANY WARRANTY REGARDING THIS BICYCLE OR FRAMESET. ALL OF THE REMEDIES AVAILABLE TO THE ORIGINAL OWNER ARE STATED HEREIN. IT IS AGREED THAT INFINITYʼS LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL INFINITY BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
All other remedies, obligations, liabilities, rights, warranties, express or implied, arising from law or otherwise, including but not limited to, any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by Infinity and waived by the original owner. Some States, Jurisdictions, Countries, and Provinces do not allow some or all of the limitations set forth herein, or the exclusion or limitation of incidental or consequential damages. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply. This limited warranty does provide the original owner with certain legal rights and recourse and the original owner may possess other rights or recourse, depending on the State, Jurisdiction, Country, or Province.
Not every bicycle and component is made for every conceivable use(SEE ADDITIONAL CONDITIONS). A road bike, for example, is not suitable for off-road riding. Also, some bicycles and components are built to be lightweight, which means they may not be appropriate for riders who are approaching 250 pounds in weight (over 240 pounds, for example). Riders approaching 250 pounds in weight should not ride any bicycle equipped with Infinity-branded composite seat posts, handlebar stems, or handlebars. Failure to follow this warning may result in catastrophic failure of the component or bicycle, which may lead to serious personal injury or death.
If you have any parts or warranty issues on you Infinity bicycles, please fill out the form below.
We need your name, shipping address, telephone, email, as well as model (including the “men’s”
or “women’s” if it’s not unisex) and what part is needed. We will email you back with in 24 hours
(during business days).